Política de Seguridad de la Información

1. Purpose

The purpose of this Information Security Policy is to establish the framework for protecting the confidentiality, integrity, and availability of the organization's information assets, systems, services, and customer data.

This policy defines the controls, responsibilities, and procedures used to identify, assess, mitigate, monitor, and respond to information security risks relevant to the organization's business operations.

2. Scope

This policy applies to:

• All employees, contractors, consultants, and third parties with access to company systems or data.
• All information assets owned, managed, processed, or stored by the organization.
• All cloud services, servers, applications, databases, endpoints, and supporting infrastructure.

3. Information Security Objectives

The organization shall:

• Protect customer and company information from unauthorized access, disclosure, alteration, or destruction.
• Maintain the confidentiality, integrity, and availability of information assets.
• Reduce information security risks through proactive monitoring and risk management.
• Comply with applicable legal, regulatory, contractual, and industry obligations.
• Continuously improve the effectiveness of security controls.

4. Governance and Responsibilities

Management

Management is responsible for:

• Establishing and approving security policies.
• Providing appropriate resources for information security.
• Reviewing security risks and remediation activities.

Personnel

Personnel are responsible for:

• Following security policies and procedures.
• Reporting security incidents promptly.
• Protecting credentials and sensitive information.

System Administrators

System administrators are responsible for:

• Maintaining secure configurations.
• Applying security updates and patches.
• Monitoring system health and security events.

5. Risk Management

The organization maintains a risk-based security program.

Risk Identification

Security risks are identified through:

• Infrastructure reviews
• Security monitoring
• Vulnerability assessments
• Vendor evaluations
• Incident investigations
• Change management activities

Risk Assessment

Identified risks are evaluated based on:

• Likelihood
• Potential impact
• Asset criticality
• Data sensitivity

Risk Treatment

Risks may be:

• Mitigated
• Transferred
• Accepted
• Avoided

Management reviews significant risks and approves treatment plans.

6. Access Control

Access to systems and data shall follow the principle of least privilege.

Controls include:

• Unique user accounts
• Strong password requirements
• Multi-factor authentication where supported
• Role-based access controls
• Periodic access reviews
• Timely removal of access upon termination

Administrative privileges are restricted to authorized personnel only.

7. Asset Management

The organization maintains an inventory of critical information assets including:

• Servers
• Databases
• Applications
• Cloud services
• Development environments

Assets shall be classified according to business sensitivity and importance.

8. Data Protection

Sensitive information shall be protected through appropriate controls.

Measures include:

• Encryption in transit using TLS
• Encryption at rest where supported
• Secure credential management
• Access restrictions based on business need
• Secure backup procedures

Customer data shall only be accessed for authorized business purposes.

9. Vulnerability and Patch Management

Systems shall be regularly maintained and updated.

Procedures include:

• Monitoring vendor security advisories
• Applying security patches in a timely manner
• Evaluating vulnerabilities based on risk
• Remediating critical vulnerabilities as a priority

Security updates are tracked and documented where applicable.

10. Logging and Monitoring

The organization monitors systems to identify suspicious activity and security events.

Monitoring activities may include:

• Authentication logs
• Administrative actions
• Infrastructure events
• Application logs
• Security alerts

Logs are retained according to operational and legal requirements.

11. Incident Response

The organization maintains procedures for responding to security incidents.

Incident response activities include:

1. Identification
2. Containment
3. Investigation
4. Eradication
5. Recovery
6. Post-incident review

Security incidents shall be reported promptly to management.

Significant incidents will be documented and corrective actions tracked.

12. Business Continuity and Backup

Critical systems and data are backed up regularly.

The organization maintains procedures to:

• Restore critical systems
• Recover data
• Minimize operational disruption

Backups are periodically tested where feasible.

13. Vendor and Third-Party Security

Third-party service providers that process or store organizational data shall be evaluated for security risks.

Considerations include:

• Security practices
• Data protection measures
• Contractual obligations
• Service reliability

Access granted to third parties shall be limited to business requirements.

14. Security Awareness

Personnel shall receive security awareness guidance appropriate to their role.

Topics may include:

• Password security
• Phishing awareness
• Data handling requirements
• Incident reporting procedures

15. Change Management

Changes to production systems shall be reviewed and authorized prior to implementation.

Changes should consider:

• Security impact
• Operational impact
• Rollback procedures
• Testing requirements

16. Compliance

The organization seeks alignment with recognized industry security frameworks, including principles derived from:

• ISO/IEC 27001
• SOC 2 Trust Services Criteria
• NIST Cybersecurity Framework
• CIS Controls

Compliance obligations are reviewed periodically.

17. Policy Review

This policy shall be reviewed at least annually and updated as necessary to address:

• Business changes
• Regulatory requirements
• Emerging threats
• Technology changes

18. Enforcement

Violations of this policy may result in disciplinary action, termination of access privileges, contractual remedies, or legal action as appropriate.

Approval

This Information Security Policy is approved by executive management and is effective as of the Effective Date listed above.